In order to log in to Aerosoft One, you will need an Aerosoft account, which is the account you would use on www.aerosoft.com All products that are included in your Aerosoft account will be included in Aerosoft One.
Aerosoft One communicates with the Aerosoft Shop so you can log in with your Aerosoft account and see your purchased products. The application can be used for installing and updating products, as well as viewing news and product information.
It is difficult to generalize why a simulator is not displayed in Aerosoft One. Here it would be best if you write us a ticket in which you name the simulator and send us your Aerosoft One log file. This can be found by clicking on "Contact Support" ...