Aerosoft One
How does the dependency system work?
Aerosoft One manages the dependencies of the products and divides them into different categories: Missing dependencies: Are required by your installed add-ons, but are missing from your system. Add-ons might not work properly. Optional dependencies: ...
The activation/registration of my serial number fails!
Make sure that you have entered the serial number correctly! Especially symbols like the number 0 and the letter O or the capital i and the small L (I & l) can easily be confused. If you have received the serial number online, you can copy it by ...
How do I activate the serial number of something like a BOX version?
Box products supported by Aerosoft One can be added to your library by clicking the "Enter product key" button. If a correct entry is made, the product will be listed in your library.
My order is not displayed in Aerosoft One!
Make sure that you have selected the correct simulator in your library. If this is the case you have the option to search for the desired product using the filter function and install the product via Aerosoft One. If the product is still not ...
What is the difference between a setup installation and the Aerosoft One installation?
In principle, the installations themselves do not differ immensely, but the advantage of Aerosoft One is that you now no longer have to download a separate setup for each add-on, but can download all purchased products centrally via one application.
Where can I find a manual of Aerosoft One?
With Aerosoft One you get a manual in the form of a PDF file. In this all basic functionalities of Aerosoft One are explained. Alternatively, Aerosoft One starts the introduction tour after the first login, which also explains all functions. This ...
I have forgotten my password! And now?
You can either reset your password directly on our homepage www.aerosoft.com or get directed to the password reset via the Aerosoft One login screen.
The account login fails, what to do?
Make sure you use the correct login credentials. You must use your Aerosoft account, which you would use on our website www.aerosoft.com. If you do not already have an Aerosoft account, you can either create one directly from www.aerosoft.com, or ...
Do I need an Aerosoft account?
In order to log in to Aerosoft One, you must have an Aerosoft account. All products included in your Aerosoft account will be included in Aerosoft One. If you do not already have an Aerosoft account, you can either create one directly at ...
Which language versions are supported by Aerosoft One?
Currently, Aerosoft One only supports German and English, but other languages such as Spanish and French will follow in the future.
My simulator is not displayed in Aerosoft One!
It is difficult to generalize why a simulator is not displayed in Aerosoft One. Here it would be best if you write us a ticket in which you name the simulator and send us your Aerosoft One log file. This can be found by clicking on "Contact Support" ...
Which simulators are supported by Aerosoft One?
Aerosoft One can be used on Windows, macOS and Linux. The following simulators are compatible in Aerosoft One with the respective system. Simulator Windows macOS Linux MSFS (also Steam) Yes No No Prepar3D v4 und v5 Yes No No X-Plane 11 Yes Yes Yes
Which add-ons are supported?
Usually all newer add-ons are supported by Aerosoft One. You will still be given the option in Aerosoft One to start the installation of unsupported add-ons. These will be listed in your library under "Other Add-Ons", where you will then be ...
How do I get support/updates from older add-ons?
For older add-ons you will get support/updates the usual way as before.
Can I use/activate an add-on from another store on Aerosoft One?
Aerosoft One offers you the possibility to activate products from an external store in your library. To do this, you just need to enter the serial number you received from the external store and the product will be listed in your library.
What data does Aerosoft One store?
Aerosoft One only stores the email you used to sign up, data about the products you installed, and the app settings you made, such as the language and currency.
Where does Aerosoft One store my user data?
Aerosoft One stores your user data in the following directory for each operating system: On Windows: C:\Users\{username}\AppData\Roaming\Aerosoft One. On Mac: /Users/{username}/Library/Application Support/Aerosoft One. On Linux: ...
Do I need the ASUpdater in the future to get updates?
The use of the ASUpdater is no longer necessary in case of using Aerosoft One. All updates will then be taken care of by Aerosoft One.
How do I get the latest version of Aerosoft One?
At https://one.aerosoft.com there will always be the latest version of Aerosoft One.
Do I need an active Internet connection?
Yes and No. For registration, all of the latest news, shop usage or product installations you need to be connected to the internet, however you have the option to start Aerosoft One without an internet connection and then view a saved version of your ...
How does Aerosoft One work? What are the features of Aerosoft One?
Aerosoft One communicates with the Aerosoft Shop so you can log in with your Aerosoft account and see your purchased products. The application can be used for installing and updating products, as well as viewing news and product information.
Can I log in to Aerosoft One with my Aerosoft customer information?
Your usual Aerosoft account, which you also use on www.aerosoft.com, will be used to log in to Aerosoft One as well.
Is Aerosoft One free?
You can use Aerosoft One itself for free. However, you need to purchase the products managed by Aerosoft One.
Do I have to be an Aerosoft customer to use Aerosoft One?
In order to log in to Aerosoft One, you will need an Aerosoft account, which is the account you would use on www.aerosoft.com All products that are included in your Aerosoft account will be included in Aerosoft One.
What are the system requirements?
For Aerosoft One itself, only small requirements are neccessary. Only about 200MB are needed on your system hard disk. For the installation of add-ons, however, the corresponding requirements must be observed in each case.
How do I install or uninstall Aerosoft One?
You can find the latest version of the Aerosoft One installer at https://one.aerosoft.com. On Windows: Simply run the downloaded Aerosoft One Setup.exe file to install the app. The app can be uninstalled from Windows Settings > Apps > Aerosoft One > ...
Where can I find support/help for Aerosoft One?
Many questions are already answered here in the knowledge base. If you can't find your desired topic, feel free to send us a ticket and we will help you solve the problem.