Why we are unable to refund your order if a product was purchased for the wrong simulator

Why we are unable to refund your order if a product was purchased for the wrong simulator

Due to the nature of downloadable products, we are unable to offer refunds for products purchased on our store.


While we do understand mistakes can happen, we do try to make this as clear as possible and we ask you to confirm you understand this during the checkout process:

1. The product category is for the products simulator:




2. The compatible simulator is noted in the system requirements on the products page:



3. During the checkout process we ask you to confirm you understand our refund policy:





    • Related Articles

    • Why we are unable to refund your order

      Due to the nature of downloadable products, we are unable to offer refunds for products purchased on our store. While we do understand mistakes can happen, we do try to make this as clear as possible and we ask you to confirm you understand this ...

    • Help! I purchased a product from a store that no longer exists

      If you have previously purchased an Aerosoft product from a shop that no longer exists, it is still possible to receive updates for the product using our update database providing you have the serial key. Most shops send you a serial key to your ...

    • Second hand product activation

      If you have purchased a used game or add-on, the serial number is likely already registered to the original owner and can only be activated again using his information (e-mail and password). Please refer to the person who resold you the product. ...

    • Is product X compatible with simulator Y?

      If you would like to know if a product is compatible with your simulator (or hardware), please check the product page and scroll down to the requirements list. If your simulator is not listed in the requirements, you should assume the product will ...

    • My anti-virus is blocking a product installation

      In some cases, we may ask you to install a product with your virus software disabled because one of the files in the product is incorrectly identified as a dangerous file. Unfortunately, we see this happening quite often, but of course, we check our ...