Serial Key & Download Issues
Help! I receive a "Feature Transfer Error" or or "Catastrophic Failure" when installing a product
If you are receiving the error "Feature Transfer Error" or or "Catastrophic Failure" when installing a product, please follow the steps below: Please make sure you are logged into your PC with Administrator privileges before following the steps ...
Where do I find my license key and product download?
After purchasing a product from our store, the download and license key can be found on the instant downloads page of our store. This can be found by clicking "My Account" above the navigation bar, logging in, and then clicking "Instant Downloads" on ...
Help! I purchased a product from a store that no longer exists
If you have previously purchased an Aerosoft product from a shop that no longer exists, it is still possible to receive updates for the product using our update database providing you have the serial key. Most shops send you a serial key to your ...
Invalid FlightFactor Serial Key
Please note this article only applies to the B777, B757, B767, A350, and A320 Ultimate by FlightFactor for X-Plane 11. For all other serial keys, please read this article here. Unfortunately, Aerosoft does not have control over FlightFactors serial ...
Serial or download link lost
Vous trouverez la clé de série et/ou le lien de téléchargement du produit que vous avez acheté sur la page Historique des commandes. Pour trouver cette information, suivez ces étapes : 1) Sur notre page web principale (où vous verrez les nouvelles) ...
PFPX Serial Key Reset
Unforunately, Aerosoft does not have control over PFPX license keys and as such only the developers of PFPX can reset your serial key. You can reach them by submitting a ticket on their website: http://flightsimsoft.com/support/ Please make sure to ...
Download Issues
We utilize the amazon network for our downloads, and all files are regularly checked to ensure they are not corrupted. If you are facing any download issues, please follow the steps below. Broken Downloads 1) Please reboot your system and router and ...
My anti-virus is blocking a product installation
In some cases, we may ask you to install a product with your virus software disabled because one of the files in the product is incorrectly identified as a dangerous file. Unfortunately, we see this happening quite often, but of course, we check our ...
Lost serial key or download link
If you have lost your serial key or product download link, you can retrieve it within just a few seconds on the order history page of our store. Please follow these steps below for navigating to this page: 1) On our store, you will see the "My ...
Reinstalling a product with Administrative rights
We highly recommend installing products with administrative rights to avoid any issues. If our support team has advised you to do so, or you are running into issues, we recommend reinstalling the product with administrative rights by following the ...
Second hand product activation
If you have purchased a used game or add-on, the serial number is likely already registered to the original owner and can only be activated again using his information (e-mail and password). Please refer to the person who resold you the product. ...
Reinstallation instructions
In some cases, our support team may ask you to reinstall a product if you have a technical issue. We recommend you follow the steps below to achieve a full clean reinstall. 1) Remove the product using the Windows Software control panel (Please do ...
Invalid/Incorrect Serial Key
All serial codes on our store are tested and have an extremely low rate of failure. There are three reasons why a serial key may fail, they have been listed below. 1) The serial code is not entered correctly, we recommend copy and pasting the key to ...