Simulator Troubleshooting & Support
Microsoft Store - Download & Installation issues Checklist
NOTE ABOUT MINIMUM REQUIREMENTS Microsoft Flight Simulator is developed for Windows 10 Version 1909 or higher. To find out what version is installed on your PC, type "About" in the windows search bar and open the "About your PC" menu. Alternatively, ...
All versions - Crashing/CTDs issues Checklist
If you are experiencing occasional or recurring crashing issues, we recommend doing the following. BOOT IN SAFE MODE AND TRY AGAIN If your last session ended because of a crash, the next time you launch the sim you will be prompted to continue in ...
Microsoft Store - Redirected to Gaming Services / Cannot install or update Gaming Services
If you cannot install or update Gaming Services or if you are redirected to the Microsoft Store page for Gaming Services when trying to install or launch Microsoft Flight Simulator, you may need to reinstall gaming services. To do this, please do the ...
All versions - Long loading screens
The simulator scans the Official and Community folders every time you click Play or Launch. The bigger the Official and Community folders are, the longer the loading times are likely to be. Depending on your system this process can take up to several ...
All versions - Sim freezes or crashes before loading fully
The following steps are especially useful when the loading screen bar goes up to X% then the game freezes or crashes. CHECKLIST Before doing anything else, please go through the loading screen checklist as the issue may be caused by missing essential ...
All versions - Stuck on a black loading screen
The following steps are especially useful when being stuck on a black loading screen after clicking Play or Launch. CHECKLIST Before doing anything else, please go through the loading screen checklist as the issue may be caused by missing essential ...
All versions - Loading issues - Checklist
Please go through the following checklist if you are experiencing loading issues such as Being stuck on the loading screen Long loading times Being stuck on a black screen 1. INSTALL PENDING UPDATES Click on Start (the Windows icon in the bottom ...
DVD Version - How to resolve Feature Transfer & CRC Errors when installing Microsoft Flight Simulator
If your system is having trouble reading Microsoft Flight Simulator's discs, there are a few options and steps you can take to resolve this issue: Option 1: Copy the contents of the DVD that is giving you an error to a temporary folder on your ...
DVD Version - "This code has already been redeemed." when reinstalling or installing to a new PC
This article is regarding Microsoft Flight Simulator, however, the same steps can be applied to other games and applications redeemed on the Microsoft Store, you'll just need to substitute Microsoft Flight Simulator with the app or game you are ...
DVD Version - The Microsoft store accepted my license key but did not install Microsoft Flight Simulator
If you have redeemed your license key and the launcher has failed to automatically download you can manually complete the installation using either the Windows Store or Xbox App. Follow the steps below for your preferred application. Complete ...